Update your profile information (2024)

Name changes

For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a retail store, find one near you.

• Government-issued photo ID
• Social Security card
• Proof of address such as a utility or bank statement
• Marriage or divorce certificate for marriage/divorce changes

For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:

US Customers:

T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380

Puerto Rico Customers:

T-Mobile Executive Response Team
PO Box 191957
San Juan, PR 00919-1957

Social Security number or birth date changes

• To change your birth date on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
• To change your Social Security number, you also need to bring:
  • Social Security card
  • Proof of address such as utility or bank statement

Account number

From T-Mobile.com:

1. Log in to T-Mobile.com.
2. View your account number on the welcome screen.

From the paper bill:

View your account number on the first page of your bill.

Billing address

Only the Primary Account Holder (PAH) or a Full access line can update the billing address.Your billing address may be updated automatically if you change your address through the United States Postal Service (USPS). The USPS notifies us of any address changes.

From the T-Mobile app:

1. Open the T-Mobile app, and log in.
2. SelectAccount
3. SelectProfile settings
4. SelectBilling & payments
5. SelectBilling address
6. Enter your updated informaiton and selectSave Changes.

From T-Mobile.com:

1. Log in to T-Mobile.com.
2. Select Account
3. Select Profile Settings
4. Select Billing &Payments
5. Select Billing address
6. Enter your updated billing address and select Save.

e911 address

An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work.

From the T-Mobile app:

1. Log in to the T-Mobile app. (How to get the T-Mobile app)
2. Select theMoreoption.
3. SelectProfile Setting.
4. SelectLine Settings.
5. SelectE911 Address.
6. Select a line to change from the listed lines.
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. Select theSavebutton.

From T-Mobile.com:

1. Log in to your T-Mobile.com account.
2. Select Account.
3. Select Profile Settings.
4. Select a line from the Select Line drop-down.
5. Select Line Settings
6. Select E911 Address.
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. SelectSave changes.

Sprint customers using a T-Mobile SIM card, use the instructions below to change your E911 address on Sprint.com for mobile or desktop.

1. Log in to your Sprint.com Account.
2. Find your device on the Account Dashboard and selectManage Device.
3. Select theOptionsicon for the selected device.
4. ChooseUpdate Wi-Fi Calling E911 Address
5. Update the address, then selectSave.

Account alerts

In the T-Mobile app, your account alerts, if any, appear on the Home screen.

From T-Mobile.com:

1. Log in to T-Mobile.com.
2. Select Account,
3. SelectAccount Activity.
4. Any alerts on your account are listed.

T-Mobile will alert you to the following changes to your account:

• Address changes
• Device orders and order updates
• Family Allowance limits reached
• New paperless bills
• Payments (EIP payments, EasyPay payments, payment history, payment arrangements, and scheduled payments)
• Phone security
• Plan changes
• Service changes

Account History

From the T-Mobile app:

1. Open the T-Mobile app
2. Select Account
3. SelectAccount history.
4. Select the category and time-range. Only documents are available for 12 months; other account history types are available for the last 12 months or the last 12 events.
5. View the account history.

From T-Mobile.com:

You can access documents from the previous 24 months on T-Mobile.com. Other types of account history, such as billing and payments, are available for the last 12 months (or last 12 events).

1. Log in to T-Mobile.com.
2. Select Account
3. Select Account Activity.
4. Select from the following filters for the category and date.
   
5. Specific categories and date options:
   

   Available account history online

   Category	Date range
   Billing	Last 30 days
   Payments	Last 90 days
   Services	Current year
   Account	Current & previous year
   Device	Additional 2 years

6. SelectDownload PDF.
7. Open and print the PDF.

Get documents in-store

You can get any of these documents at aT-Mobile store:

• Line Suspension Statement
  
• Personal Guarantor Agreement
• Plan Change Agreement
• Receipts
• Receipt with Upgrade Agreement
• Service Agreement
• AutoPay Agreement
  
• Device Recovery Program Agreement
• EIP Agreement
• EIP Confirmation
• ESIG Terms & Conditions
• Indoor Coverage Selection Agreement

If you need assistance getting your documents,contact usand we can help.

Change account language

From the T-Mobile app:

1. Log in to T-Mobile.com.
2. Go to More
3. Go to Profile settings
4. Go to Language Settings.
5. Select English or Espanol
6. Select Save.

From T-Mobile.com:

1. Log in to T-Mobile.com as the PAH
2. Select your name
3. Select Profile
4. Go to Language Settings
5. Select English or Espanol
6. Select Save

Change customer care language

Automated call system

1. Call 611 from your T-Mobile device.
2. After the IVR greeting, say your desired language in either English or Spanish.